Frequently Asked Questions

Below is an enhanced FAQ section designed to build customer trust and answer the most
common pre-purchase questions.

Do you offer free shipping?

Yes! We offer Canada-wide standard shipping on eligible orders. Delivery times may vary depending on the location.

How long does shipping take?

Orders are typically processed within 3 business days. Standard delivery generally takes 3-7 business days, depending on the location.

Can I track my order?

Absolutely. Once your order has shipped, you'll receive a tracking number by email so you can monitor your package in real time.

Are your watches authentic?

Yes. Every watch we sell is 100% authentic and sourced directly from authorized brands and distributors. Each timepiece is carefully inspected before shipping to ensure it meets our quality standards.

Are your watches brand new or refurbished?

All our watches are brand new, genuine, and original, supplied directly by the brand or its authorized distribution network. We do not sell second-hand, pre-owned, or refurbished watches.

Do your watches come with a warranty?

Most watches include the manufacturer's warranty covering defects in materials and workmanship. Please refer to the individual product page for specific warranty information.

What is your return policy?

If you're not completely satisfied, eligible items may be returned in accordance with our return policy.

Can I exchange my watch?

We allow exchanges within 14 days of order receipt on eligible items (full price items only).

Is my payment secure?

Yes. All online transactions are protected using industry-standard SSL encryption and secure payment gateways to help keep your personal and payment information safe.

Do you ship internationally?

We currently ship within Canada only.

What should I do if my order arrives damaged?

Please contact our Customer Support team immediately and include full details and photos of the item and its packaging. We'll work quickly to resolve the issue.

How can I contact Customer Support?

If you have any questions before or after your purchase, our team is here to help. Visit our Contact Us page or reach out by phone or email during business hours.