FAQ

Do you have other models in stock that are not in-store or shown on watchit.ca?

We want to help you save TIME and are passionate about helping you find the right timepiece – just call or email us, or visit our store location and one of our product specialists will be pleased to assist you!  If you don’t find one of the models from our brands online or in-store, we will search our network to get you that perfect product. 

Are your watches and sunglasses new?

WATCH IT! is a fully authorized retailer of each of the brands that we carry. Every item that you find on watchit.ca and at our stores is new and comes directly to us from the manufacturer. All purchases come with the original packaging, warranty and manuals. Every product is inspected by our staff before it is shipped or sized to ensure your purchase is in mint condition. Scratches and dents happen though once you start wearing your new product – like a wrinkle, don’t sweat it - it’s part of its character!

Do you price match?

Yes - you deserve to make the best of your time. Our watch experts will gladly price match any other authorized Canadian retailer via our Price Protection Pledge. For more information on this pledge, conditions and restrictions, or to make a claim, please click HERE.

If you can’t make it into our store, www.watcht.ca is happy to accept PAYPAL or Visa Debit. Please confirm and verify your billing information before processing. We will contact you via email to confirm when your order has been processed and shipped.

What are the charges for taxes and shipping on my order?

We can also provide 2 - 4 days Express shipping (excluding processing time) for those that need it just in time. For a full list of shipping options, please click here. Taxes are charged based on the receiving customer’s location. 

How are online orders checked for verification?

We take your security as seriously as we take time. Each online order is verified through the card holders issuing bank for authorization before being processed. We also use a third party service to verify all orders that come through. All services are completely secure and no credit card numbers are ever stored or recorded by WATCH IT! Please ensure that your billing information matches your credit card statement. You may also be contacted by one of our Customer Service Representatives as an extra measure of security.

What if I want to change my order after it is placed?

Please contact Customer Service as soon as possible during our business hours and we can make the revision to your order, as long as the order hasn't been processed. Once the order has been processed no changes can be made.

I think I was charged multiple times for my order?

Don’t worry – we only charge you once for your order!  Upon clicking PLACE ORDER and in record time, our systems will pre-authorize your credit card for payment. Payment is captured once we confirm and ship your product. If there is a payment error, and you continue to attempt to place the order, your card may be pre-authorized multiple times. However, a reversal request is immediately sent.  Sometimes your bank isn’t as timely as us and while usually reversed immediately, it can sometimes take up to seven days depending on your financial institution. 

I keep receiving errors when trying to place my order. What do I do?

Please ensure that your billing information matches EXACTLY to the format of your credit card statement to avoid errors. Please also double check you have sufficient funds available on your card. If you continue having errors, please try using a verified PayPal account or contact us and we will be happy to assist you to make the most of your time.

What items are considered a "Final Sale"?

Some of our brands (Bulova and Citizen up to 30% off) are automatically discounted and are thus still available for our regular return policy. With the exception of Bulova and Citizen skus that are up to 30% off, any item that is discounted or on sale, and ALL FLIK FLAK WATCHES are considered a final sale. Please contact us if you are unsure about an item's return policy!

How do I ship to a different address?

As you check out, you will have the option of entering your billing information and separate shipping information. 

Do you ship to PO Boxes?

All shipments destined for PO Boxes will be shipped via Canada Post. You will receive a tracking number via email two business days after your confirmation email. If you have chosen the Express Shipping option during checkout, your order will be sent via Canada Post Xpresspost.

Do you ship internationally?

Unfortunately we do not offer international shipping at this time. 

I have not received my package on time. What do I do?

If the tracking of your package is delayed or is showing as "delivered" and you have not received it yet, or you feel your package might be lost please contact us so that we can assist you. A customer service representative will open a service ticket with the carrier for you. Please note that all service tickets may take up to 15 business days to resolve (sometimes longer, time depends on the carrier). Often times, if no one is home at the time of delivery, there might be a note on your door or in your mailbox as your package was rerouted to your community mailbox or nearest pick-up outlet. So please double check with your nearest facility to see if your package is waiting there for you. Once the package has been taken to the postal office, it can no longer be re-delivered.

What if my watch requires warranty service?

All products that we sell are covered by the manufacturers warranty, directly with the brand in question. If your watch requires warranty service, please visit our Warranty Information section to find the contact information for your specific watch or sunglass brand. If you require a copy of your receipt or have any questions, please contact us and we’ll be happy to assist you. 

We also are able to help you facilitate receiving your warranty service. Please bring your watch into the WATCH IT! location and we will be happy to review your service option with you to get your watch back into working order so it looks like new! Please keep in mind shipping charges apply.

What is covered under my item's warranty?

All WATCH IT! purchases come with manufacturer's warranty, that has to be claimed with the brand directly. Each brand will vary in their warranty times and coverage. For a detailed listing, click here. Please note that most watch manufacturers only cover the internal workings of the watch under warranty. Scratches and dents happen and it means you’ve been wearing your watch well, but like your car windshield, they are not covered under warranty. 

If you have any further questions regarding your warranty, please contact us and we'll be happy to assist you.